Last Updated: June 23, 2026

This Refund Policy governs purchases and payments made through Babasms.com (“Babasms”, “we”, “our”, or “us”).

By purchasing or using our services, you agree to this Refund Policy.

1. General Policy

Babasms provides digital communication services, including but not limited to:

• SMS Receiving Services
• SMS Sending Services
• Voice Call Services
• Virtual Phone Numbers
• Number Rental Services
• API Services

Due to the nature of these services, refunds are limited and subject to the conditions outlined below.

2. Non-Refundable Services

The following services are generally non-refundable once they have been delivered, activated, assigned, or used:

• SMS messages successfully received
• SMS messages successfully sent
• Voice calls initiated or completed
• Phone numbers assigned or rented
• Verification services
• API requests processed
• Usage-based communication services
• Subscription periods already started
• Promotional or bonus credits

Once a service has been successfully provided, no refund will be issued.

3. Account Balance Deposits

Funds added to your Babasms account are generally non-refundable.

Account deposits are intended for future service usage and are not considered bank deposits or stored-value accounts.

Unused account balances may be eligible for review only under exceptional circumstances and at Babasms’ sole discretion.

4. Eligible Refund Requests

A refund request may be considered in the following situations:

4.1 Duplicate Payments

If you were charged multiple times for the same transaction due to a billing error, Babasms may issue a refund for the duplicate charge.

4.2 Technical Failure

If a service could not be delivered solely due to a verified technical failure caused by Babasms and no service was successfully provided, a refund or account credit may be issued.

4.3 Unauthorized Transactions

If you believe your account was charged without authorization, you must contact us immediately and provide supporting documentation.

Refund eligibility will be determined after investigation.

5. Situations Not Eligible for Refund

Refunds will not be provided for:

• Incorrect purchases made by the user
• User misunderstanding of service functionality
• Failure to receive a verification code due to third-party restrictions
• Carrier delivery failures outside our control
• Blocked virtual numbers
• User configuration errors
• Network or internet issues on the user’s side
• Compliance or fraud-related account restrictions
• Violations of our Terms of Service or Acceptable Use Policy
• Requests submitted after the service has been successfully used

6. Chargebacks

Users agree to contact Babasms before initiating a chargeback or payment dispute.

If a chargeback is filed:

• Associated accounts may be suspended immediately;
• Outstanding balances may become due;
• Future service access may be restricted;
• Fraud prevention measures may be applied.

Babasms reserves all rights to dispute fraudulent or invalid chargebacks.

7. Processing Time

Approved refunds are typically processed within 5 to 15 business days.

Actual processing times may vary depending on:

• Payment provider
• Banking institution
• Credit card issuer
• Cryptocurrency network conditions

8. Refund Method

Approved refunds will generally be returned through the original payment method whenever possible.

Where the original payment method is unavailable, Babasms may provide account credit or an alternative refund method at its discretion.

9. Fraud Prevention

Babasms reserves the right to deny refund requests that appear to involve:

• Abuse of services
• Fraudulent activity
• Multiple refund requests
• Attempts to circumvent platform policies
• Violations of applicable laws

10. Changes to this Policy

We reserve the right to modify this Refund Policy at any time.

Updated versions will be posted on Babasms.com and become effective immediately upon publication.

11. Contact Information

Babasms LLC

Phoenix, Arizona, United States

Website: https://babasms.com

Email: support@babasms.com

For refund-related inquiries, please contact our support team before opening a payment dispute.